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  » Online Pharmacy  »   How Do I Place An Order?

How Do I Place An Order?

When you have chosen the product and quantity you would like to order, you click an ‘BUY NOW' button, you will then be immediately be shown OUR ORDER REQUEST FORM be filled up with by you, with as much detail concerning your order as is available.We will immediately be notified by our secure server concerning you order and we will get back to you by Email very promptly regards payment options, shipping charges where applicable etc. Alternatively, place your order by email at:

What Happens Once I Submit My Order?

After your order is submitted and approved, we will send you payment instructions via email. (See below for payment options). Once payment is received, your order will be filled, properly packaged and shipped via DHL(most common), UPS, Airborne Express, or another reputable, trackable delivery service. You may call us or email us at: if you have any questions after you receive your shipment.

After placing your order you will be able to track it's progress in real-time from the shipper's website. When your order ships, the tracking number will be e-mailed to you so you may track its progress.

What Are Your Security Policies?

All submitted is treated with the highest level of security and precautions. We will not release your personal or order information to anyone and will not use your information for any purpose other than filling your order(s).

Is This medication "real” or Counterfeit?

Ours is an well known web site which has been around for four years now, when most of our competitors have dropped by the way side, backed up by long standing (over 12 years) ‘Hands On' medical centres here in Armenia; this information is your best guarantee possible that we are for real and for the long haul. All medication is obtained from well-known, legitimate pharmaceutical companies, locally and of international repute, so you rest assured you are receiving the same medication(s) as you would at your neighborhood pharmacy. Furthermore we are licensed medical centres here in Armenia, with our own licensed pharmacy, that caters to the local public every day with exactly the same medications we ship to you discretely. It makes no difference to us, whether our patients are in ‘Real Time' or online – Each of our clients life and welfare, is sacred to us irrespective of location.

Can you ship anywhere?

** Yes' we definitely ship to all countries. Depending on local custom controls certain shipments may be deemed illegal, so please find out the local rules appropriate to you particular situation! If we are unable to ship to you for any reason, we will notify you and will not accept your payment.

Can I Return My Medication For A Refund?

Due to Federal and international law, pharmaceutical products cannot be returned. However, in the event that the order is shipped incorrectly or the items received are not the items ordered, upon the return of all received merchandise we will issue a replacement or full refund, at the customer's discretion. Returns must be unopened, sealed and in original manufacturer's containers and boxes. Our responsibility is to properly package and safely ship the order to you using a reputable carrier such as FedEx, UPS, Airborne Express or DHL. For more detailed information, refer to our Shipping Disclaimer and Release.

What Are Your Shipping Rates And Policies?


We usually charge a flat rate of $80 (unless otherwise mentioned during communication - this depends on consignments weight and your location, according to internationally recognized courier shipping regulations) for all shipments. Within 2 business days of receiving your payment your order will be filled and shipped. We do not process orders on the weekend; only due to lack of courier shipping during this time period!

We are unable to ship orders to P.O. Boxes at this time. We must have an adult signature at time of delivery.

What are my Options for Paying?

(For details Please go to Contact Us page)

We accept four forms of payment:

We accept payment by the following methods:

a) By Credit/Debit Card online
b)Bank wire transfer payment
c) Western Union money transfer
d) MoneyGram Travellers Express
e) Bank Draft payment


Western Union (Cash, Visa and Mastercard accepted) or MonerGram: You may use Western Union/MoneyGram to send funds, either online, over the telephone or in person at any Western Union/MoneyGram. Western Union/MoneyGram enables you to pay with Cash , or a US Bank issued Visa or Mastercard credit or debit card . However, Western Union sets a monthly limit for each person, usually $995. After your order has been sent to us and approved, we will contact you within 1 business day to give you the exact instructions for sending your payment VIA Western Union. For further detailed instructions on this and other options of payment please go to:

Wire Transfer: Once we you have completed your online order, we will contact you within 1 business day to give you the exact instructions for sending your payment via Wire Transfer. To properly process your order, we will need a Fed wire confirmation number. Once you have sent your wire, please email the Fed confirmation number, along with your name to:

If you have any questions, feel free to email us at

What is your Cancellation Policy?

Cancellation Policy

You may cancel your order only before you finally send payment, not after that, so kindly bear with us and consider your situation before sending payment!


We are committed to offering outstanding quality and service and we are here to serve you by telephone, email and fax. If you are unhappy with our service, please contact us to let us know the problem. We respond to ALL complaints.

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